Last updated on March 27, 2023
The confidentiality of personal data and the protection of customer privacy are important and fundamental values in all our operations. We comply with legislation, government guidelines and good data processing practice with regard to the data of our users, employees and partners.
NationsGlory maintains an extremely high level of personal data protection. We process your personal data only for appropriate purposes defined in advance and only when necessary.
We protect our service with technically appropriate measures and regularly train our team in data processing related areas.
We regularly check that these pages are up to date and update them as necessary.
Privacy and Data Protection
We respect your privacy and are committed to protecting the privacy of those individuals ("user(s)" or "you") who access and use our games, applications, websites and related services, such as NationsGlory (the "Services", the "Service").
In all our operations, we protect data at the highest level and treat it confidentially. To ensure this confidentiality, we use appropriate technologies and personal data security solutions in conjunction with specific administrative measures.
Your rights regarding the processing of your data
You have the right to act on the processing of your own data.
Right of access and data portability
You can check your own data or receive the data you provided yourself when using our Services in a machine-readable form. To do so, please contact Customer Service.
Right of rectification
If you find any incorrect or expired data in the personal data we process, we ask you to correct the data via your settings by logging into the NationsGlory website. We need the correct personal information in order to provide the best possible service.
Right to erasure
You have the right to request the deletion of data that is no longer needed. We do our best to delete this data automatically, but if for any reason you detect unnecessary information in our system, you may contact our Customer Service Department.
Right to limit processing
What data do we collect?
- Why do we collect your personal data?
- In order to provide our Services, we require sufficient personal information. We need your contact information to communicate with you, such as to allow you to reset your password if you forget it.
In addition, our Services require different types of data so that we can identify you individually and tailor our Service to you.
In some cases, for example where online purchases or payments are involved, we have a legal obligation to collect sufficient data about you to provide the Service.
Due to the nature of our products, the processing of personal data is an essential and inseparable part of our Services, even though within the Service itself we do not process your name or any other information that directly identifies you as an individual.
Personal data to be processed
We only process personal data where appropriate and necessary. The type of data we collect and store varies depending on the game you play and your activity. Generally, the data we collect about you relates to the type of device you use, how you play (such as levels tested and purchases made) and may include information you submitted when you registered (see below) or information you allow us to access after connecting your social media accounts through our Services.
Examples of personal data collected on our Service
- Contact information, such as email address and social media contact information.
- Device information, such as device model and operating system version.
- Transaction and payment information.
- Customer History For example, if you contact us through our customer service department, we may keep a record of that correspondence.
- Data generated through the use of the Services, such as technical data generated by playing our games or visiting our websites.
- Information about cookies and third-party cookies and related web analytics data.
- Advertising identifiers.
- You may have the option of linking your NationsGlory account to a third-party login service (e.g. Twitter). If so, we collect the profile ID of the third-party service.
- Data generated by the use of the services
We collect data about your interactions with our Services and with other users of the Service. For example, this may include conversation logs, purchase and transaction information, usage behavior, preference settings, access logs, and moderation actions. Some of this information is personal data, which means it can be linked to your account. Some of it may be collected and used only in aggregate form (as a statistical measure that does not identify you or your account). We may use this information for a number of things, generally related to improving, enhancing, protecting and developing the Service. We also use this information to ensure the safety of our users and the community. Some of this information is personal data, which means that it can be connected to your account. Some of it may be collected and used only in aggregate form (as a statistical measure that does not identify you or your account). We may use this information for a number of things, generally related to enhancing, improving, protecting and developing the Service. We also use this information to ensure the safety of our users and the community.
When you visit our website, the following data may be collected automatically: IP addresses, unique identifiers, operating system, access time, browser and device type and data, language and referring website addresses. We use this information to monitor, develop and analyze your use of the Service.
- Essential cookies
- Some cookies are essential for us to provide the Service to you. These cookies will be used to manage the provision of the Service, and if you do not accept these cookies, you will not be able to access them. These cookies do not collect personal information that may be used for marketing purposes.
- Storing your preferences
- Analytic cookies
- These cookies collect information used in aggregate to help us understand how the Service is used and where users are coming from.
- Local storage cookies
- Local storage cookies are 'persistent'. They remain on your device for a certain amount of time (set individually for each cookie). We use these cookies to record the number of times you use the Service, to confirm that you are a registered user, to record your login information when accessing the Service, and to collect statistics about the use of the Service.
- How to Deny or Disable Cookies
How and why do we use your data?
Reasons for data processing
The following personal data are processed for the purpose of executing a contract:
- Contact information to provide the Services and for customer service.
- Payment information for online and in-app purchases.
- Online credentials and customer profile information used for the proper operation of our Services.
The following personal data are processed according to our legitimate interest:
- Contact and payment information for fraud prevention.
- Customer profile information for content moderation and targeted in-game offers
- Device information for customer service, advertising and analytics.
- Online logins for analysis.
We may process certain parts of your personal data based on the consent you have provided. You may withdraw this consent at any time.
In addition, we process personal data in order to comply with a legal obligation, such as crime or fraud prevention, or to keep records of purchases.
We want to personalize and develop our services to be more relevant to you. We use anonymized in-game behavior data to provide you with more relevant content. This data may also be used to guide and support the production of content and features, allowing us to provide more interesting and relevant content in the future. Personal data is treated securely and confidentially.
Once the data retention period has expired, we dispose of the personal data by deleting it or rendering it anonymous (anonymizing the data in question). We process some of your personal data - such as your contact information - for the duration of our relationship with you as a customer. Conversely, the retention period for data collected for the production and execution of services (e.g. server logs) may be relatively short.
We may use the personal information we collect to target you with marketing communications on our Services based on your interests. For example, we may send push notifications, emails, serve ads on our Services, or place ads on third-party websites and applications.
We may send you push notifications via our mobile application if you have given us permission to send them on our service. You can change your push notification settings at any time. We may send you marketing emails, but only if you agree to receive them. You may opt out of receiving marketing emails at any time by following the instructions in our promotional emails. If you unsubscribe, we may send you non-promotional emails, such as emails related to your account.
Our Services may include advertisements for third-party products and services. To show you relevant and interesting third-party advertisements, we and our advertising partners will use information about you. An example of this type of information might be when you purchased a product from a certain website or entered a specific term into a search engine. You can opt out of interest-based advertising, but this does not mean that you will no longer receive ads, only that the ads you receive will be less relevant to your interests.
Withdrawing your consent
If we process your data exclusively on the basis of the consent you have given, you have the possibility to withdraw it if you change your mind. This can be done easily in your user preferences in the Service. Please note, however, that this does not affect the processing of the data carried out before the withdrawal of consent.
Disclosure of personal data
When we provide services, we may also disclose your personal data to our subcontractors or partner operators who may need to use your data. This includes hosting providers such as OVH and payment processors such as Buycraft TEBEX LTD.
Any use or transfer from the NationsGlory app to another Google APIs application will be in accordance with the Google API services User Data Policy, also including 'the limited use requirements'
On our websites, we use tools such as cookies and web beacons. These are also used by our cooperation partners for analysis and marketing purposes. In this context, we may disclose personal data to the service provider, such as your IP address and cookie information. In these cases, we do not disclose any personal data that directly identifies you.
Third parties who act as data controllers process your data in accordance with their own privacy policies. For example, payment processors may process your personal data as part of their own fraud prevention measures. Before we disclose personal data to third parties, we ensure that the disclosure is in full compliance with the law.
Assistance to the authorities
Subcontractors and data processing outside the EU / EEA
We store all your data on a European infrastructure based in France.
We ensure data security when processing your personal data. We always use appropriate protection measures, such as password-based access control and other protection methods as well as data encryption. Our operating environment has been secured with firewalls and appropriate anti-virus software.
We primarily process your data in a form in which a stranger cannot identify you as an individual. We do not ask for or store your real name or identity and our systems use a numerical identifier to identify you both internally and across systems, as opposed to something like your email address. With these measures, we protect the privacy of your communication and prevent connections that are irrelevant to your identity.
Everyone is responsible for the security of their data. In order to ensure the protection of your data, we ask that you pay attention to the data security of your own devices and use services such as 2FactAuth to secure your NationsGlory account via your smartphone.
Our contact details
Right of appeal
Please contact us if you wish to appeal or make suggestions for development regarding our processing of personal data. You can find the contact information on this page in the contact information section. You can appeal the confidentiality or processing of personal data to a supervisory authority, such as the Finnish Communications Regulatory Authority for communication issues or the Data Protection Officer for other personal data.